FAQ

Below are answers to some of the most common questions about shopping with Aura Libre. If you don’t find what you’re looking for, feel free to contact us anytime.

📦 Orders & Shipping

How long does order processing take?

Orders are processed within 1–3 business days (excluding weekends and holidays).

How long does shipping take?

Estimated delivery times are:

  • Canada & United States: 7–15 business days

  • International orders: 10–20 business days

Delivery times may vary due to customs, carrier delays, or peak seasons.

Do you offer free shipping?

Yes, free shipping is available on eligible orders. Any shipping costs (if applicable) will be shown at checkout.

Will I receive a tracking number?

Yes. Once your order ships, you’ll receive a tracking number by email. Please allow 24–72 hours for tracking updates to appear.

🔁 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

  • Free return shipping

  • No restocking fees

  • Items must be unused and in original condition

  • Final sale items are not eligible for return

How do I start a return?

Simply email us at auralibre76@gmail.com with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days, depending on your payment provider.

🛍️ Products

Are your products safe for pets?

Yes. All products are carefully selected with pet comfort, safety, and everyday use in mind.

Do product images match what I receive?

We do our best to ensure all images and descriptions are accurate. Minor variations may occur due to lighting or manufacturing differences.

💳 Payments & Security

What payment methods do you accept?

We accept secure payments through trusted third-party payment providers available at checkout.

Is my payment information safe?

Absolutely. We do not store your payment details. All transactions are processed through secure, encrypted systems.

📍 Address & Order Issues

What if I entered the wrong shipping address?

Please contact us immediately. If the order hasn’t shipped yet, we’ll do our best to update the address. We are not responsible for orders delivered to incorrect addresses provided at checkout.

What if my order is delayed or missing?

If your order appears delayed or lost, contact us and we’ll assist you as quickly as possible.

📩 Contact Us

How can I reach customer support?

You can contact us anytime at:

Email: auralibre76@gmail.com

We aim to respond within 24–48 business hours.