Shipping policy

Last updated: January 21, 2026

Thank you for shopping with Aura Libre. Below you’ll find all the details about how we process and ship orders to ensure a smooth shopping experience.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Time

Shipping times vary depending on your location and the product ordered. Estimated delivery times are as follows:

  • Canada & United States: 7–15 business days

  • International Orders: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or peak seasons.

Shipping Costs

We are happy to offer free shipping on eligible orders.
Shipping costs (if applicable) will be clearly displayed at checkout before you complete your purchase.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number.
Please allow 24–72 hours for tracking information to update in the carrier’s system.

Customs, Duties, and Taxes

International shipments may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays and Lost Packages

While we strive to ensure timely delivery, Aura Libre is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information provided by the customer

If your order appears delayed or lost, please contact us and we’ll be happy to assist.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Aura Libre is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping or need help with your order, please contact us:

Email: auralibre76@gmail.com
Business Name: Aura Libre
Address:
50, rue Claude
Drummondville, Quebec J2A 3A4
Canada